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LT & R Transformation

Global University

Global Head Office- Melbourne


Higher Education, Vocational Education & Training






~100,000 globally – one of the world’s largest multi-sector universities (Training, Vocational Education & Higher Education)

Cloud9 Services

  • Strategic Analysis
  • Design
  • Delivery / Implementation / Enablement

Transformation across Learning, Teaching & Research- Learning Ecosystem& Micro-credentials

In an increasingly competitive and disrupted business environment this Global University needed to differentiate itself by providing a best in class learning and teaching ecosystem and ensure its ongoing reputation by offering a market leading student experience globally.

Cloud9 was engaged to assist with achieving these goals, focussed on the following:

  • Providing strategically aligned architecture and advisory services across the entire LTR portfolio
  • Assisting with Business Case development & review for key programs in the LTR space
  • Managing the program architecture across the key strategic programs shaping the future of its core Learning and Teaching business (Learning Ecosystem & Microcredentials)
  • Define, manage, align and integrate Program Architecture with strategic plan, business plans, ICT plan and technology landscape


  • Transforming core technology platforms used to deliver Learning & Teaching across their Global footprint without disruption (100,000 students, 10,000 staff, 8000 courses, multiple entities)
  • Transformation of educational approach across the university with diverse set of operational, Learning & Teaching practices and approaches undergoing significant change and uplift
  • Integration of new Learning Ecosystem (including Canvas LMS)and microcredentialing capabilities into global technology landscape itself undergoing major transformation
  • Managing stakeholder requirements across multiple organisational entities, partners, colleges, schools, faculties, teams
  • Incorporating, streamlining and evolving a diverse and complex range of approaches used to deliver L&T


Cloud9 worked with the university to:

  • Define and align a learning ecosystem and micro-credentialing capability approach, consulting across the organisation to integrate this with business operations and technology platforms
  • Providing ongoing Program Architecture leadershipand consulting services to align outcomes across internal teams, business stakeholders, partners and vendors
  • Advised on adiverse set of activities ranging from business cases, program planning, architecture governance to UX and business processes