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E2E LAN & WLAN Site Rollout





Cloud9 Services

  • Program Management
  • Project Management
  • PMO
  • Change Management
  • Process Analysis
  • Reporting framework Design

Contemporary Integration Project (CIP) – Toll/Infosys

Telstra was engaged by Infosys for E2E LAN/WLAN implementation across 700 Toll sites (Domestic & Global)as part of a global site rollout program initiated by Toll.

The programis focused on consolidating Data Centres as well as refreshing all Toll sites with the latest CISCO HW kit to uplift capacity, performance and future proofings. Infosys was the chosen integrator utilising Telstra teams for physical site surveys, HW procurement and site installation. In turn, Telstra was leveraging domestic teams and NCR for global sites.

Cloud9 was engaged to assist Telstra with achieving these goals, focused on the following:

  • Full program responsibility and accountability for all deliverables
  • Provide daily, weekly and/or monthly project updates
  • Report to Telstra’s Executives on project status
  • Lead Telstra’s internal Project teams and Partners (NCR/Westconn/Cisco)during project execution
  • Manage deliverables into Infosys


  • Significant change in schedule and requirements to meet an aggressive schedule
  • In flux process changes and funding restrictions
  • Multiple teams spread out globally and across organisations
  • Lack of documented BAU processes, accountability and resource allocation


Cloud9worked with Telstra teams, NCR and Infosys(Toll) to:

  • Define the scope of each phase of the program to ensure locked down requirements and process
  • Built a delivery framework and engaged Key Stakeholders on Agile delivery demonstrating the ability to resolve constraints quickly
  • Managed stakeholder expectations around delivery and budget within the SOW obligations including management and prioritising of changes
  • Built a comprehensive reporting framework: Schedule and performance
  • Established deep relationships with the main stakeholders to facilitate engagements and speed to action
  • Built strong relationships with external teams and worked closely with them to builtl their schedules and resolve constraints